Job Description

Provide 24/7 customer support via both voice (telephone) and non-voice (LINE: GenBudd) channels.
Handle inbound calls from customers, hospitals, and agents, ensuring clear and professional communication.
Respond to customer inquiries, resolve issues, and provide accurate information regarding services or procedures.
Make outbound calls to follow up on callback requests or provide additional support as needed.
Log interactions and maintain customer records accurately in the system.
Collaborate with internal departments to ensure prompt issue resolution and service excellence.

Qualifications:

Bachelor’s degree in a medical-related field (nursing license or medical certification preferred).
2-3 years of experience in insurance and health claim assessment.
Strong verbal and written communication skills, with proficiency in English.
Excellent active listening and interpersonal skills.
Patient, empathetic, and adaptable, with strong time management and organizational skills.
Comfortable working in a fast-paced environment and possessing problem-solving abilities.
Computer literacy and familiarity with multi-line phone systems.