Position: Technical Solution Manager

Overview:
As a Technical Solution Manager, you will act as a trusted IT advisor to clients. You will be the primary point of contact to understand client requirements and deliver solutions that align with their business goals. This role requires a well-rounded skillset and the ability to work with multiple stakeholders across organizations to deliver efficient, value-driven solutions.

Key Responsibilities:

• Lead and manage the solution team, including coaching junior team members to achieve goals effectively.
• Collaborate with the sales team to support pre-sales activities by providing product consultation, technical presentations, and solution recommendations to clients.
• Translate client business requirements and customer journeys into visual flows or diagrams that are easy to understand and use for solution design.
• Prepare business requirement documentation tailored for both government and private sector clients.
• Design solution architectures, analyze pros and cons, estimate constraints, and develop suitable implementation plans.
• Coordinate the creation of Bill of Materials (BOM) for project-based work and work closely with product partners to manage resources, including product booking and planning.
• Organize and oversee product testing activities (Demo or Proof of Concept - POC), collaborating with relevant teams to ensure successful execution.
• Prepare and manage technical documentation including:

1. Technical Proposal
2. POC Documents
3. Statement of Work (SOW)
4. Statement of Compliance (SOC)
5. Data Sheets aligned with SOC topics
6. TOR requirement documentation

• Lead technical aspects and manage multiple concurrent projects (minimum 5) in different stages (e.g., requirements gathering, solution design, bidding).
• Review and ensure quality and accuracy of solution specifications and proposals from other consultants.
• Present solutions to clients with clear articulation of benefits, problem-solving capabilities, and cost-effectiveness.
• Define project scopes and collaborate with internal teams (e.g., project management, implementation, and support teams) for accurate cost estimation and execution planning, both pre- and post-award.

Qualifications:

• Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or related fields.
• Minimum of 10 years of experience in the IT industry, particularly in pre-sales or related fields, with exposure to Network, Server, Storage, Virtualization, CCTV.
• Strong knowledge of networks, servers, storage systems, and IT resource management to meet client requirements.
• Excellent time management skills to deliver solutions on time and address client pain points efficiently.
• Quick learner with the ability to adapt to various technologies. Must be willing to follow a personalized development plan with prioritized learning areas such as Big Data, Data Center, Systems, Network, CCTV, and Video Analytics.
• Strong problem-solving and decision-making skills.
• Able to work independently and take ownership of assigned tasks.
• Capable of coaching, delegating, and transferring knowledge to junior solution consultants.
• Strong negotiation, advisory, and presentation skills.