Jobs Description:

·        Provide Field Services installation and Technical Support for IP Surveillance System, Network infrastructure and network security product at customer site.

·        Provide high level service and applications support to customers on the Company’s products.

·        Attend to any call made by customers require supporting.

·        Manage, handle technical case, request RMA of product with Vender’s TAC

·        Work with customers for Troubles Shooting and Preventive Maintenance.

·        Flexible for working schedule re-arrangement or relocation.

Qualification:

·        Bachelor’s Degree in Telecom Engineering, Computer Engineering, Science (Computer Science).

·        1-5 years’ experience in trouble-shooting and equipment servicing.

·        Have basic skill for understanding concept of IT (Server, Storage), IP (Networking, Router, Wifi), and UC (Video Conference, IP Camera).

·        Familiar with Cisco/Huawei technologies are advantageous.

·        Minimum 2 years’ experience in installation, configuration, and problem solving IP network surveillance system, Common TCP/IP services including HTTP, FTP, DNS, and DHCP, Switch, Router, WLAN, firewall, IPS etc

·        Good command in English.

·        Able to travel upcountry and/or on short notice.

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