Job Description

• Provide 24/7 customer inquiry support through both voice and non-voice channels (via LINE: GenBudd).
• Support telephone inquiries for hospitals and agents.
• Assist with outbound calls to respond to customer callback requests.
• Note: Requesting an OTO report may incur a cost.

Qualifications:

• Bachelor’s degree in a medical-related field (nursing license or medical certification preferred).
• 2-3 years of experience in insurance and health claim assessment.
• Strong verbal and written communication skills, with proficiency in English.
• Excellent active listening and interpersonal skills.
• Patient, empathetic, and adaptable, with strong time management and organizational skills.
• Comfortable working in a fast-paced environment and possessing problem-solving abilities.
• Computer literacy and familiarity with multi-line phone systems.