Job Description

• Provide 24/7 customer support via both voice (telephone) and non-voice (LINE: GenBudd) channels.
• Handle inbound calls from customers, hospitals, and agents, ensuring clear and professional communication.
• Respond to customer inquiries, resolve issues, and provide accurate information regarding services or procedures.
• Make outbound calls to follow up on callback requests or provide additional support as needed.
• Log interactions and maintain customer records accurately in the system.
• Collaborate with internal departments to ensure prompt issue resolution and service excellence.

Qualifications:

• Bachelor’s degree in a medical-related field (nursing license or medical certification preferred).
• 2-3 years of experience in insurance and health claim assessment.
• Strong verbal and written communication skills, with proficiency in English.
• Excellent active listening and interpersonal skills.
• Patient, empathetic, and adaptable, with strong time management and organizational skills.
• Comfortable working in a fast-paced environment and possessing problem-solving abilities.
• Computer literacy and familiarity with multi-line phone systems.